Terms & Conditions

Effective Date: June 29, 2026

Welcome to Mantrust Biotech. These Terms & Conditions (“Terms”) govern your access to and use of the Mantrust Biotech website and the products and services offered through it. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services. Mantrust Biotech provides pharmaceutical sourcing, named patient import services, specialty medicines, clinical trial supplies, and pharmaceutical distribution services.

1. Definitions

Throughout these Terms:

“Company,” “We,” “Us,” or “Our” refers to Mantrust Biotech.
“User,” “Customer,” or “You” refers to any individual or organization accessing our website or purchasing our products or services.
“Website” refers to https://mantrustbiotech.com.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years of age.
You have the legal authority to enter into binding agreements.
The information provided by you is accurate and complete.

3. Products & Services

Mantrust Biotech offers pharmaceutical products, specialty medicines, imported medicines, comparator sourcing, clinical trial supplies, cold-chain logistics, and related pharmaceutical consulting services. Product availability is subject to stock, regulatory approvals, and applicable laws.

4. Prescription Medicines

Certain medicines available through Mantrust Biotech require a valid prescription.

By placing an order for prescription medicines, you agree that:

You possess a valid prescription issued by a licensed medical practitioner.
The prescription submitted is genuine and accurate.
We may verify the prescription before processing the order.
We reserve the right to reject or cancel any order if the required documentation is not provided or appears invalid.

5. Pricing & Payments

All prices displayed are subject to change without prior notice.
Orders will be processed only after successful payment confirmation unless otherwise agreed.
Applicable taxes, shipping charges, or other fees will be displayed during checkout.
We reserve the right to correct pricing errors at any time.

6. Order Acceptance

Your order constitutes an offer to purchase products.

We reserve the right to:

Accept or reject any order.
Cancel orders due to stock unavailability.
Refuse service where required by law.
Cancel orders suspected of fraud or misuse.

If payment has already been received for a cancelled order, the applicable refund will be processed in accordance with our Refund Policy.

7. Shipping & Delivery

Delivery timelines provided on the website are estimates only.

Delivery may be delayed due to:

Product availability
Import procedures
Courier delays
Regulatory approvals
Weather conditions
Events beyond our reasonable control

Risk in the products passes to the customer upon successful delivery.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund & Shipping Policy.

Due to the nature of pharmaceutical products, medicines cannot generally be returned once delivered unless:

Incorrect product delivered
Damaged product
Expired product
Tampered package
Missing items

9. User Responsibilities

You agree:

Not to misuse the website.
Not to upload false, misleading, or unlawful information.
Not to interfere with the website’s security or functionality.
Not to use the website for fraudulent or illegal purposes.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Product descriptions
Images
Graphics
Website design
Text
Trademarks
Software

is the property of Mantrust Biotech or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. Medical Disclaimer

Information available on this website is provided for general informational purposes only.

It is not intended to replace professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional before using any medicine or healthcare product.

12. Limitation of Liability

To the fullest extent permitted by law, Mantrust Biotech shall not be liable for:

Indirect or consequential damages.
Loss of business or profits.
Data loss.
Delay in delivery caused by third parties.
Misuse of medicines.
Incorrect use of products contrary to medical advice.

Our maximum liability shall not exceed the value of the purchased product(s).

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not endorse or control such websites and are not responsible for their content, availability, privacy practices, or services.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

15. Force Majeure

We shall not be liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Import restrictions
Epidemics or pandemics
Transportation disruptions
Strikes
Cyber incidents

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Any updates will be posted on this page with the revised Effective Date. Continued use of the website after such changes constitutes your acceptance of the updated Terms.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Mantrust Biotech

Website: https://mantrustbiotech.com

Email:@mantrustbiotechgmail.com

Phone: +91 92205-05211

Registered Office:
MANTRUST BIOTECH B-6,BASEMENT,PLOT NO 12,AJIT SINGH HOUSE,COMMUNITY CENTRE,
YUSUF SARAI, NEW DELHI-110049