Privacy Policy

Effective Date: June 29, 2026

Mantrust Biotech (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our services. Mantrust Biotech specializes in pharmaceutical sourcing, named patient import services, specialty medicines, clinical trial supplies, and pharmaceutical distribution.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, submit an enquiry, request a quotation, or place an order, we may collect:

Full Name
Email Address
Phone Number

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Date and Time of Visit
Pages Viewed
Referral Source
Cookies and Website Usage Data

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Verify prescriptions where legally required.
Respond to enquiries and customer support requests.
Deliver products and services.
Improve our website and user experience.
Send order confirmations and shipping updates.
Communicate important notices regarding products or services.
Prevent fraud and unauthorized activities.
Comply with applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance.
Remember user preferences.
Analyze website traffic.
Enhance browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

Courier and logistics partners for product delivery.
Payment gateway providers for secure payment processing.
Technology and website service providers.
Regulatory authorities when required by applicable law.
Government agencies or law enforcement authorities if legally obligated.

All third-party service providers are required to maintain the confidentiality of your information.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only for as long as necessary to:

Complete transactions.
Comply with legal obligations.
Resolve disputes.
Maintain business records.
Enforce our agreements.

After the retention period, personal information is securely deleted or anonymized.

7. Prescription Information

Certain medicines supplied by Mantrust Biotech require a valid medical prescription.

Any prescription or medical information submitted to us will:

Be used solely for regulatory compliance and order verification.
Be kept confidential.
Not be disclosed except where required by law or regulatory authorities.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those websites. We encourage users to review the privacy policies of any external websites they visit.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will promptly delete it.

10. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where legally permissible.
Withdraw consent where processing is based on consent.
Request restriction of processing in certain circumstances.

To exercise these rights, please contact us using the details below.

11. Marketing Communications

We may occasionally send updates regarding our products, services, or business announcements.

You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe option provided in our emails.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the revised Effective Date. Continued use of our website after changes are published constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Mantrust Biotech

Website: https://mantrustbiotech.com

Email: @mantrustbiotechgmail-com

Phone: +91 92205-05211

Address: MANTRUST BIOTECH B-6,BASEMENT,PLOT NO 12,AJIT SINGH HOUSE,COMMUNITY CENTRE,
YUSUF SARAI, NEW DELHI-110049